Listing or selling your home during Covid-19 alert levels

As New Zealand is under the Covid-19 alert levels, we are strictly following the guidelines from our industry regulatory body to ensure our customers’ safety and wellbeing.

All of our real estate agents and salespeople are well versed and up to date on the industry standard health and safety guidelines, and are happy to answer any questions you may have about the information below.

You can find contact details for our agents, salespeople, and our head office team on our website.

You can also find more information on www.settled.govt.nz or for general information about the current COVID-19 situation, please visit covid19.govt.nz.


Alert Level 4

All of our real estate offices will be closed, and our agents will be working from home. While our agents cannot visit properties for appraisals or conduct viewings, open homes or pre-settlement inspections (in person), they can continue to work on current listings from home. If you have a current listing or are wanting to sell, please contact our agents to agree on what work can be done during lockdown.

Alert Level 3

All our real estate offices will remain closed, however, we will be able to help you at a much greater capacity. Below is a summary of how we may be able to assist during alert level 3. For more information, please speak with your agent, or visit buying/selling during COVID-19

Property appraisals
Appraisals should be carried out virtually. If a virtual appraisal is not possible, agents who can comply with health guidelines may visit a property to conduct an appraisal if the vendor and any tenants agree. All virtual appraisals will be followed up with a physical appraisal at level 2.
All follow-up discussions about marketing plans, disclosures and how the listing will progress must be done by phone or video call to minimise personal contact.

Marketing a property
Photographers, videographers, sign installers, and other marketing professionals may visit the property. They must comply with public health and industry-specific guidelines. If the property is tenanted, the tenant’s approval is required. It is recommended that the property’s occupants are not present when the professional visits.

Signing agreements
All discussions regarding the agency agreement or the sales and purchase agreement must be done remotely.
Contracts must be signed electronically. Contactless pickup or delivery for the contract can be used if necessary.

Open homes/private viewings
Open homes are not allowed at level 3.
Prospective buyers should view a property online wherever possible. If this isn’t possible, private viewings are allowed at level 3 under strict conditions. 
No more than two prospective buyers from the same bubble or extended bubble and the agent are to be present at the viewing. Each prospective buyer must wear a face covering and use hand sanitiser. Prospective buyers are not allowed to travel between regions to go to a private viewing.

Professionals visiting the property
Building inspectors, valuers, engineers, and other professionals may visit a property to conduct activities that cannot be carried out remotely. Professionals who visit the property must comply with the health requirements set out by the REA & REINZ as well any industry-specific or government guidance relevant to their role.
If the property is tenanted, the tenant’s approval is required.

Auctions
Auctions can only take place by phone or online bidding methods.

Pre-settlement inspection
Pre-settlement inspections by the buyer are permitted provided all public health guidelines are met and, if required, rules on travel between regions that are at different levels are complied with.
If the property is tenanted, the tenant’s approval is required. 

Moving House
Settlement and moving may go ahead at level 3, however, negotiating a later settlement date is recommended where possible. This can be discussed with your lawyer and real estate agent/salesperson.
Moving companies are operational at level 3 but at a limited capacity. 

Bridging finance
Vendors/purchasers should talk to their bank or financial services providers for bridging finance, should it be required. You can find expert advice and assistance here at Mike Pero Mortgages.

Conditional contracts
If any conditions cannot be met during level 3, then both the buyer and seller should obtain legal advice and either extend the conditions until after the lockdown period or cancel the contract.
The party’s lawyers will make appropriate amendments to the contract to facilitate this.

Switching selling methods
If you wish to switch selling methods, for example switch from an auction to private tender during lockdown, please seek guidance from your real estate agent and lawyer as to whether and how this can be facilitated.

 

Alert Level 2

All of our real estate offices will re-open for business with strict health requirements in place, including contract tracing, physical distancing, and the regular sanitisation of common areas. Below is a summary of how we may be able to assist you in level 2. For more information, please speak with your agent, or visit buying/selling during COVID-19

Property appraisals
Agents can visit properties for appraisals.
If the property was appraised virtually during level 3 or level 4, your agent will conduct a physical appraisal. Please be aware that the appraisal price may change after the agent visits in-person.

Marketing a property
Photographers, videographers, sign installers, and any other marketing professionals can visit a property during level 2. If the property is tenanted, the tenant’s approval is required. 

Signing agreements
We recommend that the signing of the agency agreement and the sales and purchase agreement be completed remotely if possible.
If signing in-person, physical distancing must be observed and we recommend you bring your own pen.

Open homes/private viewings
Open homes are allowed at level 2. Your agent will have contract tracing in place, as well as measures in place to allow for physical distancing.

Professionals visiting the property
Building inspectors, valuers, engineers, and other professionals may visit a property to carry out work. If the property is tenanted, the tenant’s approval is required.

Auctions
Auctions can go ahead during level 2. Requirements for gatherings, hygiene, contract tracing, and physical distancing must be observed, and all participants must wear a face covering.

Pre-settlement inspection
Buyers are now able to conduct pre-settlement inspections in-person. 

Moving house
Settling and moving during level 2 is permitted if you are moving between other regions that are also level 2 or below. If you need to relocate from a level 2 to a level 3 region, you may only do so if you are returning to your primary home or relocating a home or business on a long-term or permanent basis.

Tenanted property
If you are selling a tenanted property, you may be affected by the new protections against terminations during this time. For more information, visit the Tenancy Services.

Staying safe
Your safety is our top priority. Please advise your Mike Pero salesperson if you or the occupants of your property are:

  • unwell
  • self-isolating
  • have been in contact with a confirmed case of COVID-19 within the last 14 days.
  • an at-risk person.

You can find more information about staying safe and well at alert level 2 on the govt.nz website.

For more information, please do not hesitate to contact your Mike Pero Real Estate agent, or settled.govt.nz for government guidelines.